Customers are the first thing to think of when you are about to create any product because they are the ones that will make you in the business by buying your product from you. They can actually be reliable when they see the way you operate it. We have some stubborn customers that are always fond of complaining about anything. They don’t care to know if the product you are selling to them is good or not. 40% of the customers still remain silent and show interest in the product market to them and they give feedback later if they enjoy using the product.
Losing customers is always common in any business. There are sometimes, out of those 40% customers that bought your product 10% will not be satisfied with it. They will discourage others not to buy from you. But social media has made it very easy to get rid of those challenges by showing them how to use the product and how it works through pictures and video.
To address this challenge, business owners are finding new ways to reach customers and wait for responses or feedback. Customers always give feedback to the company if they are well satisfied with the product given to them.
You talk to customers through live chat support on the company’s website which can help the company get closer to their customers by answering the customer’s questions on the product and how they can pay the shipping money. Most online shoppers see it as the best way to buy any product.
You can easily get feedback from them because that is a critical role in achieving results. The company must put in their best by giving the customers useful information about the product. Constant live chat can increase your online business without much stress.
You can easily know the performance of your customers by sending an important email and constant calling so to know their expectations. This is the high way to get customers’ feedback and it generates response through their conversations. It helps you to know if they are satisfied with the product especially when you call them on phone and you can relate together easily.
Therefore, when calling customers on phone, you have to know the right time to call them. Most customers feel bad when you call them at the wrong time especially at night so that company can have a long-term relationship with the customers.